LegalDocuments

Client agreement and disclosures

Sets out the terms that govern your relationship with Definitecom, including account opening, use of our services, and your rights and obligations.

Risk Disclosure Statement

Explains the key risks associated with trading leveraged products, including the possibility of losing more than your initial investment where applicable.

Execution and governance

Order Execution Policy

Explains how we handle and execute client orders and the factors we take into account when seeking the best possible outcome.

Fee Schedule, Commission & Charges Disclosure

Outlines the fees, commissions, charges, and other costs that may apply to trading activity, account services, deposits, withdrawals, and related transactions.

Payments Policy

Explains how deposits, withdrawals, payment methods, processing times, and related payment conditions are handled.

Conflicts of Interest Policy

Describes how Definitecom identifies, manages, and mitigates conflicts of interest.

Privacy and website use

Explains how we collect, use, store, and protect your personal data.

Cookies Policy

Describes how cookies and similar technologies are used on our website.

Support and complaints

Complaints Handling Procedure

Explains how to raise a complaint, how we review it, and the steps available if you remain dissatisfied.

Important noticeThese documents apply to clients of Definitecom Financial Brokerage Service LLC in the UAE, unless stated otherwise.