Definitecom Financial Brokerage Services L.L.C
This Policy explains how Clients may fund their Account and request withdrawals, including the principles applicable to the return of funds.
It should be read together with the Client Agreement, the Fee Schedule, Commission & Charges Disclosure, and other applicable legal documents made available on the Company’s Website, Client Portal or Trading Platform.
In the event of any inconsistency, the Client Agreement shall prevail.
1. Purpose
Clients may fund their Account using payment methods made available by the Company, subject to verification, compliance checks and Applicable Regulations.The minimum deposit amount is USD 30. The Company may amend this minimum from time to time, and the current amount will be published on the Company's Website or Client Portal.
Deposits must be made using a payment method in the Client’s own name. The Company does not accept third-party payments or cash deposits.
All deposits are subject to verification, security checks, and compliance with applicable laws and regulations. The Company may request additional information or documentation before crediting funds to the Account.
The Company may refuse, delay or return any deposit where required to comply with legal or regulatory obligations, or where the payment does not meet the Company’s internal requirements, including where the payment method is not in the Client’s name.
Where a deposit is received but cannot be accepted due to verification failure, incomplete information, or compliance concerns, such funds will be returned to the original source without undue delay.
Deposits may be processed, facilitated or coordinated by the Company or third-party payment service providers.
Client funds are held in segregated accounts in accordance with Applicable Regulations, as further described in the Client Agreement.
Deposits will be credited to the Client’s Account as soon as reasonably practicable after receipt of cleared funds and completion of all required checks. Any reference to processing within the same Business Day or the next Business Day is indicative only and not guaranteed. The Company does not guarantee specific timing.
2. Deposits
Clients may request withdrawals of available funds through the Client Portal or Trading Platform, subject to:
Clients may only withdraw funds that are not required to maintain open positions or satisfy applicable margin requirements. Where the requested amount is no longer available due to market movements, margin requirements or open positions at the time of processing, the withdrawal request may be rejected.
Withdrawal requests will be processed as soon as reasonably practicable, on a best-efforts basis.
Processing times may vary depending on payment providers and third-party institutions. The Company does not guarantee specific processing times and is not responsible for delays outside its control.
Once a withdrawal has been processed by the Company, the timing of receipt of funds depends on third-party institutions, including banks and payment service providers. The Company is not responsible for delays outside its control.
The Company may deduct any amounts owed by the Client before processing a withdrawal, to the extent permitted by Applicable Regulations.
The Company may apply minimum or maximum withdrawal thresholds and may reject any request that does not comply with such limits. The minimum withdrawal amount is USD 10. The Company may amend this minimum from time to time, and the current amount will be published on the Company's Website or Client Portal.
3. Withdrawals
As a general rule, withdrawals will be processed using the same payment method used for the original deposit (the 'return-to-source' principle), except where otherwise required by Applicable Regulations or the Client Agreement.
For example:
Where multiple funding sources are used, withdrawals may be processed proportionally or sequentially to those sources.
Where profits are withdrawn, the Company may allow the Client to select an alternative withdrawal method in the Client’s name, subject to Applicable Regulations and internal policies.
Where return-to-source is not possible or permitted, the Company may use an alternative payment method in the Client’s name, subject to additional verification.
The Company does not transfer funds to third parties or to accounts not held in the Client’s name.
4. Return-to-source principle source
Refunds may be granted by the Company, at its discretion, subject always to Applicable Regulations, in limited circumstances, including:
Refunds will generally be processed in accordance with the return-to-source principle.
Refunds are only available in respect of funds that have not been used for trading or margin purposes.
Refunds do not apply to trading losses or outcomes resulting from market movements or Client activity.
All refund requests are subject to verification, transaction validation, and compliance review, and the Company may request supporting documentation before processing any refund.
Approved refunds will be processed as soon as reasonably practicable following completion of all required checks.
Once a refund has been processed by the Company, the timing of receipt of funds depends on third-party institutions, including banks and payment service providers. The Company is not responsible for delays outside its control.
The Company shall have no obligation to process a refund unless required by Applicable Regulations.
The Company may also set-off any amounts due from the Client against any funds held in the Client’s Account, to the extent permitted by Applicable Regulations.
5. Refunds (return of funds)
If a Client initiates a chargeback, reversal or payment dispute with a payment provider, the Company reserves the right to: a) suspend or restrict the Client’s Account b) reverse any related transactions c) recover any associated losses, fees or costs d) delay or refuse any withdrawal or refund request until the matter is resolved. Where the Company reasonably suspects that a chargeback request is abusive or made in bad faith, the Company may take further action in accordance with the Client Agreement and Applicable Regulations.6. Chargebacks and reversals
The Company may delay, restrict or refuse any deposit, withdrawal or refund where necessary to:
The Company may also take any action it reasonably deems appropriate in accordance with the Client Agreement and Applicable Regulations.
7. Restrictions and controls